ordering + shipping
DUE TO A LARGE AMOUNT OF TRANSACTIONS...
Overnight and 2-day shipping are not available from 11/22/2017 - 11/26/2017. All orders will ship FedEx Ground. Expedited shipping options will be available again starting 11/27/2017. Gift notes will not be available from 11/22/2017 - 11/26/2017. Gift notes will be available again starting 11/27/2017. Sorry for any inconvenience.
- All Mud Pie orders are processed and shipped from our home base in Stone Mountain, Georgia.
- Large, custom, and personalized orders may require additional time to process.
- We cannot cancel or edit orders once the order has begun to process.
- At this time, we can only ship to one address per order.
- All orders require correct details on shipping address in order for prompt delivery.
- Shipping fees are non-refundable.
- Sales Tax will be applied to all orders shipping to the states of California, Georgia, and New York.
- The gift message option could be temporarily unavailable during promotional and/or flash sales.
- Please note orders take 2-3 business days in order to be processed once the order has been received. Orders placed after normal business hours will be received the following business day.
- Once your order has been processed, please allow 5-10 business days for standard ground shipping.
- Orders do not ship nor deliver on Saturdays, Sundays, or Holidays.
- All orders placed on weekends, holidays, and/or during flash sales may require additional processing time.
- Please allow for an additional 3-4 days to process all custom and personalized orders. Additional time may be required during holidays, promotions, and/or flash sales.
- All expedited orders process the following business day and do not ship on the weekends or holidays. 2-Day or Overnight Shipping will not process and ship the same day.
- All orders ship using FedEx or FedEx SmartPost via USPS.
- At this time, we do not ship to Alaska, Hawaii, Puerto Rico, or Canada.
|Order Total||Recommended |
FedEx Smart Post
5-10 Business Days
|$250.00 and up||Free||$39.99||$49.99
*Please note ALL orders require a 24 hours processing time before your order is shipped.*
It is important to double check your address information when placing an online order. Please ensure your billing address is the same address connected to your credit card. If your billing information does not match your order it will not be processed.
For all orders a pre-authorization charge is requested from your bank in order to verify funds. Once an order is submitted, the authorization places a hold on your account for the entire amount of the order, or in some instances larger as it may not reflect the flash sale and/or discounts. These funds are held temporarily and will not be posted as an actual charge until your order is complete. Once the merchandise ships, your credit card will be charged and the hold is removed. If your order is not completed for some reason, this pre-authorization charge will automatically be removed from your account.
We accept the following forms of payment: Visa, MasterCard, American Express, and Discover.
At this time, we do not accept prepaid gift cards or international credit cards as a form of payment. If you attempt to use this form of payment your order will not be processed.
We are pleased to offer personalization on an exclusive product collection for our mudpie.com shoppers! Due to popularity of this custom option and careful attention to detail, these orders may require additional time in order to process. Please allow for an additional 3-4 days for processing all custom and personalized orders. Additional time may be required during holidays, promotions, and/or flash sales.
In unique cases, an item may be listed as in stock; however, due to popularity and multiple customers ordering the same product at the same time, the product may sell out before your order is processed. Unfortunately if this occurs, someone from our Customer Care Team will contact you in order to notify you that this item was canceled from your order and provide alternate suggestions.
For ease of your shopping experience, we have provided you with a size chart to reference when shopping Mud Pie Fashion, Baby, and Kids. Click here to reference our size charts.