Mud Pie Online Returns
If you are not happy with your Mud Pie purchase, we will accept a return for a refund. Items purchased from a third-party retailer cannot be returned to Mud Pie. In addition all sale and personalized orders are considered FINAL SALE and are not eligible for return.
Did your order arrive damaged? Fill out the DAMAGE FORM.
You may return your purchase within 30 days of delivery and all products must be in the condition you received.
NO RETURNS ON PERSONALIZED OR SALE MERCHANDISE.
Mud Pie Return Process:
- Send the return to our address:
Attn: Customer Service/ Returns
4893 Lewis Road, Suite A
Stone Mountain, GA 30083
- Enclose a copy of the order receipt, packing slip, and/or invoice.
- Returns must be packed well; we recommend using the original packing material or comparable material and insuring the return. Mud Pie is not responsible for items damaged or lost in transit.
- The return may be denied if the item has been washed or worn, and a packing slip or receipt is required. Must be in resale condition, including all hangers and tags.
- Original shipping costs are not refundable. Return shipping costs are your responsibility. You may use any carrier to return the merchandise.
- Please note that it takes 7 to 10 business days to process returns once they arrive at our location. Upon receipt of your return, we will initiate the refund process. You will receive an e-mail from Mud Pie confirming this. We will credit for the product only once received.
- You will be refunded the original purchase price once we receive the item. It can take 7 to 10 business days to be reflected on your credit card.
- All returns will only be credited to the original purchasing credit card number.
Returning a Gift:
If you receive a Mud Pie item from our website as a gift you may exchange the item within 30 days for an equal or lesser value. Please contact customer service at 678-397-0170 or firstname.lastname@example.org to begin the process. Please note, if your gift was purchased from a third party retailer we are unable to accept your return.
Damages or Incorrect Merchandise:
We carefully inspect your order prior to shipment but accidents happen. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement. If you discover an item has a defect or was damaged during transit, we will accept the item for replacement or credit.
Depending on the nature of the damage, you will either need to return the item or safely dispose of it. This will be determined after communication with Mud Pie Customer Service. You will not be charged for return or replacement shipping. Please complete the return form Damage Form to begin the process.