It is important to double check your address information when placing an online order. Please make sure your billing address is the address tied to your credit card. If your billing zip code does not match the zip code tied to your credit card your order will not be processed.
Gift Cards and International Credit Cards:
Note, at this time Mud Pie does not accept prepaid gift cards or international credit cards. If you attempt to use this form of payment your order will not be processed. Our system only accepts domestic banks with a valid billing address located in the contiguous United States.
When will my credit card be charged?
We are working quickly to process orders and have them on their way! Your credit card will be charged once your order ships which can take up to 5 business days.
Why is my invoice not reflecting every item I ordered?
During large sales, some items may have sold out prior to your purchase. We know you anticipate a package with every item ordered, so we sincerely apologize if any are missing. Please note that you WILL NOT be charged for any item you ordered that was out of stock. The charge for that item will drop off your statement once the order is shipped.
I cancelled my order. How long does it take to receive the credit?
For all cancellations, your credit card should reflect the reimbursement within 5 business days.