Frequently Asked Questions:
Will my order be delayed?
We appreciate your patience as we take additional safety measures to make sure our employees are working in a safe environment. Due to increased orders and increased cleanings of our distribution center, your order will take a bit longer to reach your doorstep.
Where is my order coming from?
Your order is being processed in our warehouse in Stone Mountain, Georgia. We are increasing sanitization efforts to make sure your order is picked, boxed and shipped safely.
Can I talk to someone about my order status?
Our Customer Care team is currently working remotely to help you in any way possible. You can contact them from 9am-4pm (EST.) Contact us ›
We are taking extra precautions to sanitize our warehouse and making sure your order is safe and cared for. Our employees are taking necessary measures to remain healthy and Mud Pie is staying up to date on protocols recommended by the World Health Organization (WHO) and the Center for Disease Control (CDC). If you have any questions about your order at any time, our Customer Care Team is here to help. You can contact a team member Monday-Friday from 9am-4pm (EST.) Contact us ›
Other COVID-19 Updates:
As a thank you to the hardworking doctors and nurses on the front line, Mud Pie has worked with our global sourcing partners to help secure over 50,000 respiratory masks and other protective gear which we quickly distributed to healthcare workers. It was a most needed gift, and we were able to provide it.
Mud Pie Asks Global Sourcing Partners to Secure N95 Masks for Local Healthcare Workers Stone Mountain, Georgia – (March 26, 2020)
What is the perfect gift for a doctor or nurse?
This week, the most wished-for gift is protective gear. So that is exactly what Mud Pie founder and CEO Marcia Miller is giving them. Miller is trying to help during these unprecedented times. “We have so many friends in healthcare who are on the front lines fighting this horrible virus,” she said. Their biggest concern has been access to protective gear. We wanted to help them in whatever possible.” Miller’s gift company sources products all over the globe. Now that their partners in China are back at work, they were able to secure N95 masks that could quickly be distributed here at home.
“Doing nothing is not an option,” said Miller. “We appreciate all of the hardworking doctors and nurses out there. This is one small way that we can support them.”