filters
FOR RETAILERS

FAQs

Is international shipping available?

We only offer shipping to the United States. We currently do not ship to PO boxes. 
**Free shipping excludes Alaska and Hawaii**

Do you ship to PO Boxes?

We currently do not ship to PO boxes.

Which credit cards do you accept?

We accept Visa, MasterCard and American Express.

Are Mud Pie baby products safe for children?  

Mud Pie is dedicated to providing high quality products. We comply with all applicable rules, bans and standards set forth by the Consumer Product Safety Commission.

Is your site secure?

Yes, your order is handled by a secure server, even if you do not see some of the familiar SSL (Secure Sockets Layer) identifiers. 


What are the shipping costs going to be for my order?

Our shipping rates are as follows:

Order TotalRecommended2 DayOvernight
$0.01-$25.00$4.99$7.99$14.99
$25.01-$75.00$9.99$14.99$19.99
$75.01.00-$100.00Free$19.99$24.99
$100.01-$249.99Free$24.99$29.99
$250.00 and upFree$39.99$49.99


When can I expect my order to ship?

All Mud Pie orders are processed and shipped from our warehouse in Stone Mountain, GA. NOTE: orders are received in our system and shipped the following business day.We do not ship or deliver on Saturday, Sunday or Holidays. Large orders may require additional time. Once you place your order, you will receive an order confirmation email.  We currently do not ship outside of the US.  If you have any questions about your order please contact customer service at 678-397-0170 or at mudpieonline@mud-pie.com.   If you need to return a product, you must begin the return process with in 24 hours after delivery.

Do you have a sizing chart for your clothing and shoes?

Baby Sizing Charts:

KIDS SIZE CHART 

Fashion Sizing Charts:

WOMEN'S SIZE CHART.pdf
WOMENS SHOE CHART.pdf
MUD-PIE USA Mens Sizing Chart_05 17 2011.pdf

What should I do if  I can not add items to my cart?

If you are unable to add items to your cart make sure you delete cookies and internet history.  After deleting cookies and history refresh your view.

Is gift wrapping available?

Unfortunately we do not offer gift wrapping at this time. 

How long do Mud Pie Personalized orders take?

Most personalized items are produced within 5 business days at which time we will ship your personalized item and remaining items based on your preferred shipping method. Customized orders cannot be cancelled or changed once the order has been placed.  NOTE: During Free Personalization Promotions: ***Personalized orders could take up to 10 days to ship.***
PinterestInstagramTwitterFacebook