FAQ


How do I update my account information?

How do I find the products I'm looking for?

Is my order secure?

How do I follow up on an order?

What if I have technical issues on the site?

  • How do I update my account information?

    There is a link on the Log In page which will allow you to revise your information.  If you are unable to proceed to checkout, make sure you have filled in all your contact information correctly.  All of the required fields are noted with asterisks.   If these fields are not filled in you will not be able to proceed with your order.

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  • How do I find the products I'm looking for?

    Products are organized into categories, so if you know the appropriate category you can find the item on the online catalog page. With the search box you can enter your own search term or even the item number, if known.  You can also shop by item type. 
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  • Is my order secure?

    Yes, your order is handled by a secure server, even if you do not see some of the familiar SSL identifiers.
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  • How do I follow up on an order?
      A conformation email will be sent to you once your order has been placed.  You will also receive an email when your order is shipped.  If you need further assistance, please use the contact information provided on this site to follow up on your order.
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  • What if I have technical issues on the site?

    If you are having difficulty placing your order, or if you have more questions about products or ordering, please use the contact information provided on this site. Certain other technical issues may need to be addressed by the site host.
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